Customer Service Representative

Spectrum; San Antonio (TX); On-site; USD 40,000 - 44,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative at our San Antonio, TX site to support video repair and customer inquiries. This role involves inbound calls, troubleshooting cable/video issues, and delivering excellent service in a fast-paced environment.

Training lasts 13 weeks with paid hours, and a schedule including nights and weekends is required. The position requires a HS diploma, English proficiency, and strong communication skills.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Read, write, speak and understand English.

Responsibilities

• Handle inbound calls to resolve a variety of topics including billing questions and account updates.
• Troubleshoot and resolve technical issues related to cable and video services.
• Represent Spectrum and provide best-in-class customer experiences.
• Navigate computer systems to assist customers and document interactions.
• Work in a fast-paced call center environment with a friendly, open team.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

PAY RATE - $20.00 per hour
Contingent Start Date: December 4, 2026

13 Weeks Paid Training: Tuesday thru Saturday
Night and Weekend Availability Required

Work On-Site @ 11826 Tech Com Dr, San Antonio 78233 location

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best-in-class customer experiences
• Working in an open, friendly environment with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, professional, solution-oriented, results-driven, resilient

  Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

  A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

  Get to Know Us

  Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

  Grow Your Career Here

  We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.