Video IT Field Support Specialist – Onsite & Remote

att; Columbia (MD); On-site; USD 43,000 - 72,000; Full time

Job summary

AT&T Global Public Sector is seeking an IT Field Support Specialist to provide Tier 2/3 on-site and remote support for a range of IT equipment. The role includes conducting site surveys, documenting configurations, and coordinating hardware installation and upgrades.

The ideal candidate will have a high school diploma or GED, 1–2 years IT experience, 8570 Certification, and TS/SCI with polygraph clearance. Excellent communication and problem-solving skills are required, with ability to train

Qualifications

• High school diploma or GED required; 1–2 years IT experience.
• Must possess 8570 Certification; Security+ certification is highly preferred.
• TS/SCI clearance with polygraph is required.

Responsibilities

• Provide Tier 2/3 on-site and remote IT support for hardware and peripherals.
• Perform site surveys and document configurations and changes.
• Install and configure hardware, cabling, and software; support network upgrades.
• Train users and ensure secure, compliant IT governance.

Skills

Analytical thinking

Problem solving

Communication skills

Time management

Endpoint support

Education

High school diploma or GED

8570 Certification

Security+ certification

Tools

Active Directory

Microsoft Office

Windows 7/10

Job description

AT&T Global Public Sector is seeking an IT Field Support Specialist to provide Tier 2/3 on-site and remote support for a range of IT equipment. The role includes conducting site surveys, documenting configurations, and coordinating hardware installation and upgrades.

The ideal candidate will have a high school diploma or GED, 1–2 years IT experience, 8570 Certification, and TS/SCI with polygraph clearance. Excellent communication and problem-solving skills are required, with ability to train