Field IT Support Specialist - Tier 2/3, On-Site & Remote

AT&T; Columbia (MD); On-site; USD 43,500 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Employee discounts on AT&T services

Job summary

AT&T is looking for an IT Field Support Specialist based in Columbia, Maryland. This role involves providing advanced IT support, focusing on hardware and infrastructure to ensure optimal operation for clients. You will manage both on-site and remote repairs, conduct site surveys, and prepare documentation for installations.

The ideal candidate will have a high school diploma, relevant IT experience, and strong technical skills, along with a passion for problem-solving and customer service. Competitive compensation and benefits included.

Qualifications

• Minimum of 1-2 years of relevant IT experience.
• Ability to install, repair, and troubleshoot computer hardware.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver Tier 2 and 3 support for IT equipment and infrastructure.
• Conduct site surveys and prepare documentation.
• Train site personnel in IT resource usage.

Skills

Technical problem-solving

Microsoft Office Applications

Hardware troubleshooting

Windows operating systems

Network connectivity

Education

High school diploma or GED

8570 Certification; Security+ certification (preferred)

Tools

Windows 10

Active Directory

Job description

AT&T is looking for an IT Field Support Specialist based in Columbia, Maryland. This role involves providing advanced IT support, focusing on hardware and infrastructure to ensure optimal operation for clients. You will manage both on-site and remote repairs, conduct site surveys, and prepare documentation for installations.

The ideal candidate will have a high school diploma, relevant IT experience, and strong technical skills, along with a passion for problem-solving and customer service. Competitive compensation and benefits included.