IT Field Support Specialist 2

CyberCore Technologies; Columbia (MD); Hybrid; USD 52,000 - 78,000; Full time

Job summary

CyberCore Technologies is seeking an IT Field Support Specialist to deliver Tier 2/3 support for workstations, servers, printers, and teleconferencing hardware both on-site and remotely. You will troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

You will conduct site surveys, prepare drawings and installation schedules, specify hardware needs, install new equipment, train site personnel, and collaborate with IT teams and vendors to drive project success and

Responsibilities

• The IT Field Support Specialist will deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both in-site and remotely.
• Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Conduct comprehensive site surveys to assess existing configurations and user requirements.
• Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Analyze current and future hardware requirements.
• Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Prepare and deliver site installation and test reports.
• Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T IT resources.
• Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Job description

• The IT Field Support Specialist will deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both in-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T IT resources.
• Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.