Video Banking Specialist — Elevate the Member Experience

810 Seven Seventeen Credit Union Inc; Warren (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

7 17 Credit Union seeks a Video Banking Member Service Representative to provide personalized, one-on-one service via video banking and live chat. You will greet members, assist with accounts, loans, and electronic services, and guide customers through digital channels while maintaining confidentiality and high service standards.

The role emphasizes technology fluency, strong attention to detail, and a friendly, professional demeanor to help members improve their financial lives.

Qualifications

• Minimum of 9 months experience in related financial roles.
• Experience with video banking, digital banking, or related technology is valued.
• Strong customer service mindset with empathy and willingness to help.

Responsibilities

• Greet, welcome and assist members via video banking in a prompt, professional manner.
• Serve as a single contact for members at other branches or remote locations.
• Educate members on video banking and digital services for a positive experience.
• Assist with scheduled video banking and unscheduled inquiries.
• Identify member needs and recommend suitable products and services.
• Assist with video check deposits and routine account servicing.
• Open and close various consumer deposit accounts and related tasks.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Teamwork

Time management

Multitasking

Education

High school diploma or equivalent

Business/Finance/Banking background

Tools

Video banking platform

Live chat

Screen sharing

Document exchange

Job description

7 17 Credit Union seeks a Video Banking Member Service Representative to provide personalized, one-on-one service via video banking and live chat. You will greet members, assist with accounts, loans, and electronic services, and guide customers through digital channels while maintaining confidentiality and high service standards.

The role emphasizes technology fluency, strong attention to detail, and a friendly, professional demeanor to help members improve their financial lives.