Member Experience Specialist — Banking Services

Paycom; Dayton, Northern (TN, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

TVFCU in Dayton, TN is seeking a Member Solution Specialist to deliver exceptional service and personalized financial solutions. You will build relationships, promote TVFCU products, and assist with transactions while guiding members through digital banking tools.

The role requires high school diploma, strong communication, and problem-solving skills; weekend/extended hours flexibility is needed. Pre-employment screening applies.

Qualifications

• High school diploma or equivalent; certifications in finance or related fields are a plus.
• Proven experience in member service or sales role, preferably in banking/credit union.
• Excellent interpersonal and communication skills with ability to explain financial concepts clearly.
• Empathy and problem-solving skills to handle member concerns professionally.
• Proficiency in using email and Microsoft Office tools; ability to multitask.

Responsibilities

• Welcome members and promote exceptional service.
• Engage with members to understand financial goals and provide personalized solutions.
• Identify opportunities to deepen member relationships and promote TVFCU products.
• Process various member transactions and inquiries (deposits, loans, debit cards, online/mobile banking questions).
• Educate members on digital banking and assist with related issues.
• Maintain knowledge of products, policies, and procedures; protect member confidentiality.
• Collaborate with managers and departments as needed; meet production goals.

Skills

Customer service

Communication

Problem solving

Sales

MS Office

Education

High school diploma or equivalent

Finance certifications a plus

Tools

Email

Microsoft Office

Job description

TVFCU in Dayton, TN is seeking a Member Solution Specialist to deliver exceptional service and personalized financial solutions. You will build relationships, promote TVFCU products, and assist with transactions while guiding members through digital banking tools.

The role requires high school diploma, strong communication, and problem-solving skills; weekend/extended hours flexibility is needed. Pre-employment screening applies.