Video Banker

TENCU; Nashville (TN); On-site; USD 68,770,000 - 77,146,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

11 paid holidays

Job summary

TEN Credit Union in Nashville, Tennessee is seeking a Video Banker to serve members in a blended digital environment from our Main Branch. You will engage customers via video, phone, chat, and secure messaging, delivering friendly, professional service on a collaborative call-center team.

The ideal candidate has at least one year of experience in a credit union or financial institution, strong accuracy, and proficiency with Microsoft Office and Outlook.

Qualifications

• High school diploma or equivalent required.
• Minimum typing speed of 40 WPM with high accuracy.
• Experience in a credit union, bank, or financial institution preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook.

Responsibilities

• Provide exceptional member service through friendly, professional, and courteous interactions
• Assist members using video banking tools and various computer programs
• Handle member inquiries through phone, video, email, secure mail, and other digital channels
• Open and maintain deposit accounts and ancillary services
• Process member requests such as: Regulation E inquiries, Stop payments, ACH inquiries, Account maintenance and closures, Password resets and account information requests
• Interview members and process consumer loan applications, including: Gathering required documentation, Making loan decisions within approved authority, Closing, funding, and disbursing loans, Meeting with members regarding declined loans
• Effectively cross-sell credit union products and services
• Maintain compliance with federal regulations, policies, and procedures

Skills

Customer service

Video banking

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Video Banker

Location: Main Branch

Job Type: Full-Time (On-Site)

Schedule: Monday - Thursday, 8:00AM - 5:00PM & Friday, 8:00AM – 6:00PM

Compensation: $24.00/hourly

Join our dynamic Operations Team in Nashville, TN

We are seeking a member focused Video Banker that serves as a key point of contact for TENCU members, delivering exceptional service in a blended digital environment. This role supports members through interactive video, telephone, web chat, and secure messaging while working as part of a team in a call center environment.

About TEN Credit Union

At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously.

We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.

What You'll Do:

With a dedication to a member centric approach

• Provide exceptional member service through friendly, professional, and courteous interactions
• Assist members using video banking tools and various computer programs
• Handle member inquiries through phone, video, email, secure mail, and other digital channels
• Open and maintain deposit accounts and ancillary services
• Process member requests such as:
  • Regulation E inquiries
  • Stop payments
  • ACH inquiries
  • Account maintenance and closures
  • Password resets and account information requests
• Interview members and process consumer loan applications, including:
  • Gathering required documentation
  • Making loan decisions within approved authority
  • Closing, funding, and disbursing loans
  • Meeting with members regarding declined loans
• Effectively cross-sell credit union products and services
• Maintain compliance with federal regulations, policies, and procedures

Benefits: What We Offer

We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.

What We're Looking For

• Thorough knowledge of credit union or financial institution products and services
• Strong attention to detail and accuracy in transactions
• Ability to learn and follow federal regulations and internal policies

Education and Experience

• High school diploma or equivalent required
• Minimum of one (1) year experience in a credit union, bank, or financial institution required
• Experience with consumer loans and new accounts preferred
• Minimum typing speed of 40 WPM with at least 95% accuracy
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and email tools such as Outlook

Physical Requirements

• Ability to lift up to 25 pounds.
• Ability to sit and stand for extended periods.
• Ability to use a computer for long periods of time.

Join a credit union that is dedicated to its people and its purpose.

TENCU is an Equal Opportunity Employer.

*This job opportunity is only open to local candidates in Tennessee*