Video Banking Specialist — ITM & Digital Support

La Capitol Federal Credit Union; Baton Rouge (LA); On-site; USD 34,000 - 42,000; Full time

Job summary

La Capitol Federal Credit Union in Baton Rouge, LA is seeking an Interactive Service Agent (ISA) to engage with members using Interactive Teller Machines (ITMs) and video banking. You will assist with digital transactions, provide exceptional service, and educate members on available products and services.

The role emphasizes customer focus, problem-solving, and adherence to banking compliance while supporting branch initiatives and daily operations.

Qualifications

• High school diploma or GED is required.
• 1–2 years of customer service, call center, or sales experience preferred.
• Experience in a video/remote environment within a financial institution is a plus.

Responsibilities

• Answer and respond to video calls promptly and professionally.
• Process transactions through video via the ITM.
• Use multiple software programs to handle transactions and communicate with members.
• Educate members and cross-sell products by identifying needs and offering solutions.
• Serve as a Subject Matter Expert on ITMs and stay updated on technology.

Skills

Customer service

Video/remote support

Sales experience

Education

High school diploma or GED

1-2 years related experience

Job description

La Capitol Federal Credit Union in Baton Rouge, LA is seeking an Interactive Service Agent (ISA) to engage with members using Interactive Teller Machines (ITMs) and video banking. You will assist with digital transactions, provide exceptional service, and educate members on available products and services.

The role emphasizes customer focus, problem-solving, and adherence to banking compliance while supporting branch initiatives and daily operations.