Video Banking ITM Specialist - Member-First Advisor

Addition Financial Credit Union; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with profit sharing contribution

Medical, dental and vision coverage

Tuition assistance up to $5,000 per/yr

Job summary

Addition Financial, a member-owned credit union, seeks an ITM RA I to service members via on-screen video at remote locations. You will process transactions, educate on digital banking, and guide members to suitable products while upholding service standards.

The role emphasizes proactive communication, accuracy, and teamwork within a supportive, community-focused environment with competitive benefits.

Qualifications

• Experience in banking or financial services, preferably with video or teller transactions.
• Exceptional customer service and interpersonal skills; able to multitask amid interruptions.
• Detail oriented with good judgment and common sense.
• Strong listening, oral, and written communication, especially in sensitive situations.

Responsibilities

• Engage with members via video to assist with deposits, withdrawals, and inquiries.
• Educate members on ITM functionality and digital banking services.
• Conduct consultative conversations to match members with appropriate products and services.
• Make decisions on check deposit holds and file Suspicious Activity Reports when needed.
• Balance cash and ensure ITM cash levels are reconciled daily.
• Document interactions and transactions accurately in the system.
• Assist in onboarding and training new staff on ITM operations and sales techniques.

Skills

Customer service

Multitasking

Attention to detail

Judgment

Goal orientation

Listening

Oral communication

Written communication

Job description

Addition Financial, a member-owned credit union, seeks an ITM RA I to service members via on-screen video at remote locations. You will process transactions, educate on digital banking, and guide members to suitable products while upholding service standards.

The role emphasizes proactive communication, accuracy, and teamwork within a supportive, community-focused environment with competitive benefits.