Video Banking & Member Support Specialist

Txdpscu; Austin (TX); Presencial; USD 25 000 - 32 000; Tempo integral

Resumo da oferta

Texas DPS Credit Union in Austin, TX is seeking a Contact Center Specialist to assist members with financial life management via phone, email, texting, live chat, and video banking. This on-site role supports all member accounts and digital services while upholding our values of authenticity, excellence, integrity, outstanding service, and unity.

You will answer questions about deposits, loans, credit cards, and transactions, process payments, support online and mobile banking, troubleshoot

Qualificações

• Answer questions about deposit accounts, loans, credit cards, balances, transactions, and digital services
• Process authorized transactions and loan payments by phone, provide payoff quotes, and assist with skip-a-payment requests and routine loan servicing
• Support texting, live chat, and video banking while providing clear communication and timely follow-through
• Help members use online and mobile banking and troubleshoot common digital service issues
• Assist with card servicing, suspected fraud, disputes, and account research
• Take basic consumer loan applications, gather initial information, and hand off to lending for decisioning and processing
• Identify member needs, recommend appropriate solutions, and share knowledge with teammates

Responsabilidades

• Help members manage their financial lives through phone, email, texting, live chat, and video banking.
• Answer questions about deposit accounts, loans, credit cards, balances, transactions, and digital services.
• Process authorized transactions and loan payments by phone, provide payoff quotes, and assist with skip-a-payment requests and routine loan servicing.
• Support texting, live chat, and video banking while providing clear communication and timely follow-through.
• Help members use online and mobile banking and troubleshoot common digital service issues.
• Assist with card servicing, suspected fraud, disputes, and account research.
• Take basic consumer loan applications, gather initial information, and hand off to lending for decisioning and processing.
• Identify member needs, recommend appropriate solutions, and share knowledge with teammates.

Descrição da oferta de emprego

Texas DPS Credit Union in Austin, TX is seeking a Contact Center Specialist to assist members with financial life management via phone, email, texting, live chat, and video banking. This on-site role supports all member accounts and digital services while upholding our values of authenticity, excellence, integrity, outstanding service, and unity.

You will answer questions about deposits, loans, credit cards, and transactions, process payments, support online and mobile banking, troubleshoot