Member Care Specialist – Banking (On-site, Austin, TX)

Velocity Credit Union; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with matching

Paid time off

Job summary

Velocity Credit Union in Austin, TX is seeking a dedicated Contact Center Representative to be the friendly voice of the credit union. You will address member inquiries, resolve financial matters, and educate members on products and services to support their financial goals.

The role requires a high school diploma, 1 year of customer service and call center experience, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; specialized training in financial institution operations preferred.
• 1 year of direct customer service experience required.
• 1 year of call center experience preferred.
• Previous experience in a financial institution or credit union call center preferred.
• Excellent verbal, written, and active listening skills.
• Strong computer proficiency with common office applications.

Responsibilities

• Serve as the first point of contact for members, delivering exceptional service and resolving financial matters.
• Educate members about products and services to improve financial well-being.
• Resolve inquiries with professionalism and escalate when appropriate.
• Work in a fast-paced environment with strong attention to detail; participate in ongoing training.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Active listening

Technical proficiency

Attention to detail

Problem solving

Team flexibility

Education

High school diploma or equivalent

Financial institution operations training (preferred)

Tools

Office applications

Job description

Velocity Credit Union in Austin, TX is seeking a dedicated Contact Center Representative to be the friendly voice of the credit union. You will address member inquiries, resolve financial matters, and educate members on products and services to support their financial goals.

The role requires a high school diploma, 1 year of customer service and call center experience, and the ability to work in a fast-paced environment.