Contact Center Pro — Elevate Member Banking (Austin, On-Site)

Texas DPS Credit Union; Austin (TX); Presencial; USD 42 000 - 55 000; Tempo integral

Resumo da oferta

Texas DPS Credit Union in Austin, TX is hiring a Contact Center Specialist to assist members by phone, email, text, live chat, and video banking. This on-site role focuses on delivering clear financial guidance and problem solving while supporting all account and product types.

You will help members navigate online and mobile banking, handle transactions, payments, and routine servicing, and escalate complex issues to lending or research teams.

Qualificações

• Experience in financial services or customer support preferred.
• Excellent verbal and written communication.
• Ability to explain financial information clearly.
• Comfort with phone, email, chat, and video banking channels.

Responsabilidades

• Answer questions about accounts, loans, and digital services by phone or chat.
• Process transactions and loan payments over the phone.
• Provide payoff quotes and assist with skip-a-payment requests.
• Support texting, live chat, and video banking with timely follow-through.
• Help members use online and mobile banking and troubleshoot issues.
• Assist with card servicing, suspected fraud, disputes, and account research.
• Identify member needs and share appropriate solutions with teammates.

Conhecimentos

Customer service

Communication

Problem solving

Teamwork

Descrição da oferta de emprego

Texas DPS Credit Union in Austin, TX is hiring a Contact Center Specialist to assist members by phone, email, text, live chat, and video banking. This on-site role focuses on delivering clear financial guidance and problem solving while supporting all account and product types.

You will help members navigate online and mobile banking, handle transactions, payments, and routine servicing, and escalate complex issues to lending or research teams.