Contact Center Specialist

Texas DPS Credit Union; Austin (TX); Presencial; USD 42 000 - 55 000; Tempo integral

Resumo da oferta

Texas DPS Credit Union in Austin, TX is hiring a Contact Center Specialist to assist members by phone, email, text, live chat, and video banking. This on-site role focuses on delivering clear financial guidance and problem solving while supporting all account and product types.

You will help members navigate online and mobile banking, handle transactions, payments, and routine servicing, and escalate complex issues to lending or research teams.

Qualificações

• Experience in financial services or customer support preferred.
• Excellent verbal and written communication.
• Ability to explain financial information clearly.
• Comfort with phone, email, chat, and video banking channels.

Responsabilidades

• Answer questions about accounts, loans, and digital services by phone or chat.
• Process transactions and loan payments over the phone.
• Provide payoff quotes and assist with skip-a-payment requests.
• Support texting, live chat, and video banking with timely follow-through.
• Help members use online and mobile banking and troubleshoot issues.
• Assist with card servicing, suspected fraud, disputes, and account research.
• Identify member needs and share appropriate solutions with teammates.

Conhecimentos

Customer service

Communication

Problem solving

Teamwork

Descrição da oferta de emprego

Contact Center Specialist - Austin, TX | On-Site

At Texas DPS Credit Union we do more than conduct routine financial transactions. We serve those who serve others, including the employees and families of the Texas Department of Public Safety, Texas Police Association, and Texas Sheriffs Association.

We are here to educate our members about money matters, enhance their experience, and empower them to make decisions that put them in the best possible financial position. This vision drives our leadership team and employees in every action we take.

We seek individuals who are enthusiastic about helping drive our vision and who exemplify our core values of Authenticity, Excellence, Integrity, Outstanding Service, and Unity. If you are looking to make an impact while working alongside a close-knit team, we would like to connect.

We are seeking a Contact Center Specialist who is passionate about people, teamwork, and making a real impact.

What You Will Do as the Contact Center Specialist

Help members manage their financial lives through phone, email, texting, live chat, and video banking. This role is ideal for an experienced financial services professional who enjoys solving problems, building relationships, and using technology to make service easier. You will support all member account and product types and help expand our digital service offerings through Eltropy.

• Answer questions about deposit accounts, loans, credit cards, balances, transactions, and digital services
• Process authorized transactions and loan payments by phone, provide payoff quotes, and assist with skip-a-payment requests and routine loan servicing
• Support texting, live chat, and video banking while providing clear communication and timely follow-through
• Help members use online and mobile banking and troubleshoot common digital service issues
• Assist with card servicing, suspected fraud, disputes, and account research
• Take basic consumer loan applications, gather initial information, and hand off to lending for decisioning and processing
• Identify member needs, recommend appropriate solutions, and share knowledge with teammates

This Position Suits You If

• You enjoy helping people and explaining financial information clearly
• You communicate professionally by phone, in writing, and on camera