Video Banking & Client Services Specialist

Park Bank; Madison (WI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Park Bank is hiring an At Your Service Representative to support clients through phone, live chat, and email, guiding them through banking products and ITM operations. The role emphasizes accurate, courteous service and understanding client needs.

The position requires a high school diploma and exceptional communication. Evening shifts and occasional Saturdays are part of the schedule, with opportunities for career development within the branch network.

Qualifications

• High School Diploma or equivalent is required.
• Excellent customer service and communication skills, with a professional phone manner.

Responsibilities

• Respond to client inquiries via phone, email, or live chat to address needs and issues in a timely and accurate manner.
• Assist clients with electronic banking features and ITM operations, ensuring accurate, courteous service.
• Review transactions for accuracy and support ITM reporting, balancing, and audits as needed.
• Coordinate with IT staff to resolve technology issues and assist with training new employees.

Skills

Customer service

Active listening

Verbal communication

Written communication

Phone etiquette

Education

High School diploma or equivalent

Tools

CRM software

Job description

Park Bank is hiring an At Your Service Representative to support clients through phone, live chat, and email, guiding them through banking products and ITM operations. The role emphasizes accurate, courteous service and understanding client needs.

The position requires a high school diploma and exceptional communication. Evening shifts and occasional Saturdays are part of the schedule, with opportunities for career development within the branch network.