At Your Service Representative

Park Bank - Madison; Madison (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Park Bank in Madison, WI is seeking an At Your Service Representative. You will assist clients via phone and video chat, listen to needs, and offer solutions while keeping client satisfaction at the core of every decision.

You will guide users through electronic banking features and perform basic account updates. You will review transactions for accuracy, respond to questions about Park Bank products, and support interactive teller operations.

Qualifications

• Knowledge of Park Bank products, services and policies.
• Speak and live-chat with clients and understand their needs.
• Guide users through electronic banking and card product features; perform troubleshooting.
• Be comfortable, professional and friendly on-camera for video interactions.

Responsibilities

• Assist clients and associates with inquiries, requests and complaints.
• Explain Park Bank products and services and provide solutions.
• Perform maintenance in the core banking system and update client information.
• Oversee interactive teller machine operations within the branch network.

Skills

Exceptional client service

Live-chat with clients

Technical troubleshooting

Video interaction

Job description

JOB REQUIREMENTS

Description Who is Park Bank? At Park Bank, we believe

drive and ambition come from the heart.

That achievement means different

things to each of us. That there's no one way to what's next. And our

story of achievement starts with each member of our team. No matter our

job openings, we are always searching for great people to join our team.

And while a culture-fit is nice, a culture-add is even better. If you

Are Passionate About Providing Exceptional Client Service And Building

partnerships that champion all who are driven to achieve financial

goals, come join our branch family. In addition, if you thrive in making

personal connections, exude confidence, and are committed to helping our

clients succeed, we will help you get to next in your own career

development. General Summary The At Your Service Representative will use

their knowledge of Park Bank products, services and policies to assist

clients and associates with inquiries, requests and complaints. They

will speak and live-chat with clients, listen to them to gain a thorough

understanding of their needs, and offer solutions and keep client

experience & satisfaction at the core of every decision and behavior.

This position will also be responsible for guiding users through the

features & functionalities of the bank's electronic banking and card

products, including performing technical troubleshooting of these

products. The At Your Service Representative will also perform a wide

variety of maintenance within the core system on client accounts. These

include updating clients' personal information and making adjustments

to products & services based on client request. They will also review

and audit multiple reports of system changes in accordance with the

Bank's internal controls. In addition, the At Your Service

Representatives will coordinate and oversee all aspects of interactive

teller machine operations within the branch network. The At Your Service

representative will be responsible for ensuring all transactions

performed in an accurate, efficient, and courteous manner. Helping

customers, while enhancing the customer's interactive banking

experience via video technology. Must be comfortable, professional, and

friendly on- camera, as this is a position is based on video interaction

with clients. Review transactions for accuracy and assist in the

resolution of any errors and/or variations. Answer client questions

regarding Park Bank products and services and as needed; perform basic

account maintenance requests and/or open new deposit accounts. Essential

Functions and Duties Responding to client inquiries to learn about and

address their needs, complaints or other issues in a timely and accurate

way, via phone, ... For full info follow application link. Park Bank is

an equal opportunity employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion,

sex, national origin, disability status and protected veteran status.