Client Experience Lead — Banking & Video Support

Park Bank - Madison; Madison (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Park Bank in Madison, WI is seeking an At Your Service Representative. You will assist clients via phone and video chat, listen to needs, and offer solutions while keeping client satisfaction at the core of every decision.

You will guide users through electronic banking features and perform basic account updates. You will review transactions for accuracy, respond to questions about Park Bank products, and support interactive teller operations.

Qualifications

• Knowledge of Park Bank products, services and policies.
• Speak and live-chat with clients and understand their needs.
• Guide users through electronic banking and card product features; perform troubleshooting.
• Be comfortable, professional and friendly on-camera for video interactions.

Responsibilities

• Assist clients and associates with inquiries, requests and complaints.
• Explain Park Bank products and services and provide solutions.
• Perform maintenance in the core banking system and update client information.
• Oversee interactive teller machine operations within the branch network.

Skills

Exceptional client service

Live-chat with clients

Technical troubleshooting

Video interaction

Job description

Park Bank in Madison, WI is seeking an At Your Service Representative. You will assist clients via phone and video chat, listen to needs, and offer solutions while keeping client satisfaction at the core of every decision.

You will guide users through electronic banking features and perform basic account updates. You will review transactions for accuracy, respond to questions about Park Bank products, and support interactive teller operations.