Video and Voice Engineer (9E5E58A)

Referment; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Referment is seeking an experienced engineer to lead the unified communications voice infrastructure, guiding the move from on‑prem to cloud. You will own architecture, migration delivery, reliability, and automation in collaboration with global teams.

The role emphasizes hands-on engineering as an individual contributor with deep CUCM expertise, SIP trunking knowledge, and strong Python automation skills. Experience with Webex/Zoom/Teams is a plus.

Qualifications

• 7+ years in unified communications or voice infrastructure.
• Strong automation experience with Python and APIs.
• Hands-on CUCM administration and troubleshooting.
• Experience migrating voice infra from on-prem to cloud.

Responsibilities

• Engineer and operate voice infrastructure and cloud transition.
• Plan, assess architectures, and drive migration across regions.
• Maintain reliable UC services and resolve complex issues.
• Support conferencing platforms (Webex, Zoom, Teams).
• Automate administration and operational tasks via scripting.

Skills

Unified communications

Voice infrastructure

Python automation

Cloud migration

CUCM

SIP trunking

REST APIs

Webex

CCNP/CCIE

Education

Bachelor's degree

Job description

Referment is working with a global investment and technology business to hire an engineer for its worldwide voice and video infrastructure. The team owns calling platforms, conferencing technology, hardware deployment and technical event support.

You will lead the unified-communications voice function as an individual contributor and play a central role in moving calling services from on-premises systems to the cloud. The work combines architecture, migration delivery, operational reliability and automation, in partnership with global technology, project, events and facilities teams.

The Role

• Engineer and operate voice and calling infrastructure, including the transition to cloud platforms.
• Assess architectures and plan and execute migration activity with teams across regions.
• Maintain reliable unified-communications services and resolve complex operational issues.
• Support conferencing platforms including Webex, Zoom and Microsoft Teams.
• Automate administration and operational processes through Python, scripting and APIs.

What We're Looking For

• A technical degree or equivalent experience and at least seven years in unified communications or voice infrastructure.
• A strong interest in working as an individual contributor within a global engineering team.
• Explicit experience in automation and development, with a proven ability to apply these skills to infrastructure environments.
• Deep Cisco Unified Communications Manager administration and troubleshooting expertise.
• Hands-on on-premises-to-cloud calling migration experience.
• Knowledge of SIP trunking, voice gateways, session border controllers and E911 compliance.
• Strong Python automation skills are essential for this role.

Relevant Desirable Experience

Cisco Webex Calling, AXL and REST APIs, video infrastructure, and CCNP or CCIE Collaboration certification would be valuable. This could suit a senior UC engineer ready to own a global voice platform and its cloud transition.

#Referment