Senior Global UC Voice & Video Engineer

Referment; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Referment is building a global voice platform and migrating calling services from on-premises to the cloud. The engineer will design, operate and optimize voice infrastructure, and automate administration with Python, scripting and APIs, collaborating with global teams.

The role requires a technical degree or equivalent experience with 7+ years in unified communications, deep CUCM administration, and hands-on cloud migration experience, plus SIP trunking, SBCs and E911 knowledge.

Qualifications

• A technical degree or equivalent experience and at least seven years in unified communications or voice infrastructure.
• Strong interest in working as an individual contributor within a global engineering team.
• Explicit experience in automation and development, with a proven ability to apply these skills to infrastructure environments.
• Deep Cisco Unified Communications Manager administration and troubleshooting expertise.
• Hands-on on-premises-to-cloud calling migration experience.
• Knowledge of SIP trunking, voice gateways, session border controllers and E911 compliance.
• Strong Python automation skills are essential for this role.

Responsibilities

• Engineer and operate voice and calling infrastructure, including the transition to cloud platforms.
• Assess architectures and plan and execute migration activity with teams across regions.
• Maintain reliable unified-communications services and resolve complex operational issues.
• Support conferencing platforms including Webex, Zoom and Microsoft Teams.
• Automate administration and operational processes through Python, scripting and APIs.

Skills

Python automation

CUCM administration

Migration planning

SIP trunking

Voice gateways

SBCs

E911 compliance

Education

Technical degree or equivalent experience

Tools

Webex Calling

AXL/REST APIs

CUCM

Job description

Referment is building a global voice platform and migrating calling services from on-premises to the cloud. The engineer will design, operate and optimize voice infrastructure, and automate administration with Python, scripting and APIs, collaborating with global teams.

The role requires a technical degree or equivalent experience with 7+ years in unified communications, deep CUCM administration, and hands-on cloud migration experience, plus SIP trunking, SBCs and E911 knowledge.