Vice President of Retail Operations

Priority Search Management; South Bend (IN); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

A retail services company is seeking a Vice President of Retail Operations in Northern Indiana. This role requires 8+ years of multi-unit leadership experience along with skills in field execution and customer service. You will lead teams and manage operations while ensuring high standards of performance across locations. This position is crucial as the company expands in the Midwest, focusing on customer experience and operational efficiency. Relocation to South Bend/Elkhart is mandatory, and the role is not remote.

Formación

• 8+ years of experience in multi-unit retail or customer-facing operations.
• Experience leading teams at the RM/DM level or equivalent.
• Strong ability to build systems and coach other leaders.

Responsabilidades

• Lead multi-unit, field-based retail and service operations.
• Manage and develop Regional/District-level leaders.
• Build and refine SOPs and performance dashboards.
• Drive consistency in merchandising and operational readiness.
• Support expansion into new markets.

Conocimientos

Multi-unit operations leadership

Field execution expertise

Customer experience mindset

Leadership development

Performance management

Descripción del empleo

VP of Retail Operations (Relocation Required | Midwest)

We’re partnering with a private equity–backed, high-growth retail services company to identify a Vice President of Retail Operations to lead and scale a multi‑unit, customer‑facing operation across multiple states.

This role is based in Northern Indiana (South Bend / Elkhart area) and is best suited for leaders who are intentionally looking to relocate; often to be closer to family, roots, or a more grounded Midwest lifestyle.

The Opportunity

This VP will take ownership of a rapidly expanding mobile retail footprint and build the operational backbone needed for sustainable growth. The focus is not theory or corporate overhead, it’s field execution, leadership development, customer experience, and disciplined operations.

You’ll be leading leaders, setting standards, and ensuring consistency across a distributed, mobile retail environment while preserving a service‑first culture that already performs at a very high level.

What You’ll Be Responsible For

• Leading multi‑unit, field‑based retail and service operations
• Managing and developing Regional / District‑level leaders
• Building and refining SOPs, operating rhythms, and performance dashboards
• Elevating customer experience while scaling operations
• Driving consistency in merchandising, inventory flow, and store readiness
• Supporting expansion into new markets and locations
• Improving productivity, revenue per unit, and operational efficiency

What We’re Looking For

• 8+ years of multi‑unit retail, service, or customer‑facing operations leadership
• Experience leading managers of managers (RM / DM level or equivalent)
• Strong background in field execution, not just HQ strategy
• Comfort operating in growth‑stage, PE‑backed environments
• Ability to build systems, hold teams accountable, and coach leaders
• Customer experience mindset with measurable results
• Willingness to travel when needed and stay close to the field

Why This Role

• High‑impact VP role with real ownership
• Visible growth runway and increasing responsibility
• Backed by private equity with expansion plans already underway
• Opportunity to build something scalable without losing the culture
• Ideal for leaders relocating to Northern Indiana for family or lifestyle reasons

Relocation to the South Bend / Elkhart area is required.

This role is not remote. If you’re a proven multi‑unit operations leader and this geography makes sense for you or your family, I’d welcome a conversation.