Quality Support Specialist - Pre-Engineered Systems

GETZ FIRE EQUIPMENT; Illinois; On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement

Paid Time Off

Paid Holidays

Profit Sharing

Life Insurance

Job summary

Getz Fire Equipment Company is seeking an experienced Quality Support Specialist to lead field service quality for Pre-Engineered Systems. You will coach technicians, coordinate daily assignments, and resolve first-level customer issues while ensuring safety and adherence to NFPA 10, 17, 17A, and 96.

The role is field-based with a company vehicle and a Monday–Friday day shift. You will conduct ride-alongs, review technician reports, and act as a backup trainer for hands-on customer training,

Qualifications

• Several years of field experience as a Pre-Engineered Systems technician.
• Working knowledge of NFPA 10, 17, 17A, and 96 and applicable state and local codes.
• Strong communication and organizational skills, and the ability to train and mentor technicians.
• Computer skills and a valid driver's license.
• Ability to pass a background check and pre-employment and random drug screening.

Responsibilities

• Conduct regular field quality control checks and ride-alongs, and report results to the Division Manager.
• Serve as the first point of contact for technician questions, job assignments, and scheduling.
• Resolve customer complaints at the field level and assist technicians when service falls behind.
• Hold vehicles, storage units, and branch offices to company cleanliness standards, and check that technicians have the tools and inventory they need.
• Review technician reports for accuracy and serve as backup trainer for hands-on customer training.

Skills

Field experience

NFPA knowledge

Strong communication

Organizational skills

Mentoring/training

Driver's license

Background check/drug screening

Education

High school diploma or equivalent

Job description

Peoria, IL | Full-Time | $35–$38/hour | Monday–FridayAbout Getz Fire Equipment CompanyGetz Fire Equipment Company has protected people and property for generations, providing fire protection equipment, inspection, and service to businesses and communities across the region. We're a stable, employee-focused company where careful work gets noticed and long careers are the norm.About the RoleWe're hiring an experienced Quality Support Specialist to be the day-to-day lead for our Pre-Engineered Systems field service technicians and installers. You'll make sure work is done safely, to Getz quality standards, and in line with NFPA 10, 17, 17A, and 96, while coaching technicians, coordinating daily assignments, and handling first-level customer issues for the Division Manager. This is a field-based, safety sensitive position with a company vehicle.What You'll DoConduct regular field quality control checks and ride-alongs, and report results to the Division ManagerServe as the first point of contact for technician questions, job assignments, and schedulingResolve customer complaints at the field level and assist technicians when service falls behindHold vehicles, storage units, and branch offices to company cleanliness standards, and check that technicians have the tools and inventory they needReview technician reports for accuracy and serve as backup trainer for hands-on customer trainingSchedule & PayThis is a full-time, weekday day-shift position, Monday through Friday, working in the field with a company vehicle. Pay ranges from $35.00 to $38.00 per hour, based on qualifications.Benefits & PerksGetz Fire invests in the people who keep our customers safe. Here's what you can expect:Health Insurance — Four BCBS medical plan options. Coverage begins the first day of the month following your date of hire.Dental & Vision — Affordable dental and vision coverage for you, your spouse, and your children.Life & AD&D Insurance — $25,000 in employee life insurance, company paid. Additional life, short-term disability, and long-term disability coverage are also available.401(k) Retirement — The company contributes 50% of your contribution, up to 6% of your pay.Profit Sharing — A discretionary company contribution to your 401(k). In 2025, $200,000 was shared among employees who met the length-of-service requirement.Paid Time Off — 10 days of PTO in your first year, growing with tenure to 20 days at 20 years of service (includes Illinois Paid Leave).Paid Holidays — Eight paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.Ready to Apply?Apply directly through Indeed with your resume. No cover letter required — we'd rather see your field experience than read about it. Questions about the role or our benefits? Reach out to Human Resources at Getz Fire Equipment Company at [e-mail] Fire Equipment Company is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.Benefits described are a summary. See the full 2026 Employee Benefits Guide for plan details, eligibility, and exclusions.What You'll BringHigh school diploma or equivalentSeveral years of field experience as a Pre-Engineered Systems technicianWorking knowledge of NFPA 10, 17, 17A, and 96 and applicable state and local codesStrong communication and organizational skills, and the ability to train and mentor techniciansComputer skills and a valid driver's licenseAbility to pass a background check and pre-employment and random drug screening