Quality Support Specialist - Engineered Systems

GETZ FIRE EQUIPMENT; Illinois; On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health Insurance (BCBS)

Dental & Vision

Life & AD&D Insurance

401(k) Retirement

Profit Sharing

Paid Time Off

Paid Holidays

Job summary

Getz Fire Equipment Company is seeking a Quality Support Specialist to lead Engineered Systems field technicians and installers. You will ensure safe, compliant work to NFPA standards and coach staff while coordinating daily assignments in the field with a company vehicle.

You will serve as the first contact for technician questions, help address customer issues, review reports, and assist in scheduling and training. This role is full-time, weekdays, with a vehicle provided.

Qualifications

• High school diploma or equivalent.
• Several years of field experience as Engineered Systems service technician.
• Working knowledge of NFPA 72, 12, 17, 2001 and local codes.
• NICET Level II and manufacturer factory certifications.
• CDL with HazMat endorsement preferred, not required.
• Computer skills and a valid driver’s license.
• Ability to pass background check and drug screening; ATF clearance as needed.

Responsibilities

• Conduct regular field quality control checks and ride-alongs; report results to the Division Manager.
• Serve as first point of contact for technician questions, job assignments, and scheduling.
• Resolve customer complaints at field level and assist technicians when service falls behind.
• Maintain cleanliness standards for vehicles, storage units, and branch offices; ensure tools and inventory are ready.
• Review technician reports for accuracy; back up hands-on training.

Skills

Strong communication

Organizational skills

Mentoring/training

Safety compliance

Education

High school diploma or equivalent

NICET Level II certifications

Manufacturer factory certifications

Tools

CDL with HazMat endorsement

Job description

Peoria, IL | Full-Time | $35–$38/hour | Monday–FridayAbout Getz Fire Equipment CompanyGetz Fire Equipment Company has protected people and property for generations, providing fire protection equipment, inspection, and service to businesses and communities across the region. We're a stable, employee-focused company where careful work gets noticed and long careers are the norm.About the RoleWe're hiring an experienced Quality Support Specialist to be the day-to-day lead for our Engineered Systems field service technicians and installers. You'll make sure work is done safely, to Getz quality standards, and in line with NFPA 72, 12, 17, 2001, and other applicable standards, while coaching technicians, coordinating daily assignments, and handling first-level customer issues for the Division Manager. This is a field-based, safety sensitive position with a company vehicle.What You'll DoConduct regular field quality control checks and ride-alongs, and report results to the Division ManagerServe as the first point of contact for technician questions, job assignments, and schedulingResolve customer complaints at the field level and assist technicians when service falls behindHold vehicles, storage units, and branch offices to company cleanliness standards, and check that technicians have the tools and inventory they needReview technician reports for accuracy and serve as backup trainer for hands-on customer trainingCoordinate with other Getz departments, schedule apprentice technicians, cover after-hours service calls, and prepare deficiency quotes for customersSchedule & PayThis is a full-time, weekday day-shift position, Monday through Friday, working in the field with a company vehicle. Pay ranges from $35.00 to $38.00 per hour, based on qualifications.Benefits & PerksGetz Fire invests in the people who keep our customers safe. Here's what you can expect:Health Insurance — Four BCBS medical plan options. Coverage begins the first day of the month following your date of hire.Dental & Vision — Affordable dental and vision coverage for you, your spouse, and your children.Life & AD&D Insurance — $25,000 in employee life insurance, company paid. Additional life, short-term disability, and long-term disability coverage are also available.401(k) Retirement — The company contributes 50% of your contribution, up to 6% of your pay.Profit Sharing — A discretionary company contribution to your 401(k). In 2025, $200,000 was shared among employees who met the length-of-service requirement.Paid Time Off — 10 days of PTO in your first year, growing with tenure to 20 days at 20 years of service (includes Illinois Paid Leave).Paid Holidays — Eight paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.Ready to Apply?Apply directly through Indeed with your resume. No cover letter required — we'd rather see your field experience than read about it. Questions about the role or our benefits? Reach out to Human Resources at Getz Fire Equipment Company at [e-mail] Fire Equipment Company is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.Benefits described are a summary. See the full 2026 Employee Benefits Guide for plan details, eligibility, and exclusions.What You'll BringHigh school diploma or equivalentSeveral years of field experience as an Engineered Systems service technicianWorking knowledge of NFPA 72, 12, 17, 2001 and applicable state and local codesStrong communication and organizational skills, and the ability to train and mentor techniciansNICET Level II and applicable manufacturer factory certifications; CDL with HazMat endorsement preferred, not requiredComputer skills and a valid driver's licenseAbility to pass a background check and pre-employment and random drug screening, and to obtain ATF clearance as an employee possessor of explosive materials