Quality Support Specialist - Engineered Systems

Getz Fire Equipment Co.; Peoria (IL); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life & AD&D Insurance

401(k) Retirement

Profit Sharing

Paid Time Off

Paid Holidays

Job summary

Getz Fire Equipment Company in Peoria, IL is seeking a Quality Support Specialist for Engineered Systems to lead field quality checks, coach technicians, and coordinate daily assignments. This safety-sensitive role uses company vehicle and requires adherence to NFPA standards.

You’ll serve as frontline support for technicians, handle field inquiries, prepare quotes, and collaborate with other departments to ensure service levels meet Getz standards.

Qualifications

• High school diploma or equivalent.
• Several years of field experience as an Engineered Systems service technician.
• Knowledge of NFPA 72, 12, 17, 2001 and applicable codes.
• Strong communication and organizational skills; ability to train and mentor technicians.
• NICET Level II and manufacturer certifications; CDL with HazMat endorsement preferred, not required.
• Computer skills and a valid driver's license.
• Ability to pass a background check and pre-employment and random drug screening; ATF clearance as employee possessor of explosive materials.

Responsibilities

• Conduct regular field quality control checks and ride-alongs, and report results to the Division Manager.
• Serve as the first point of contact for technician questions, job assignments, and scheduling.
• Resolve customer complaints at the field level and assist technicians when service falls behind.
• Hold vehicles, storage units, and branch offices to company cleanliness standards, and check that technicians have the tools and inventory they need.
• Review technician reports for accuracy and serve as backup trainer for hands-on customer training.
• Coordinate with other Getz departments, schedule apprentice technicians, cover after-hours service calls, and prepare deficiency quotes for customers.

Skills

Strong communication

Organizational skills

Field mentoring

Customer service

Safety compliance

NFPA knowledge

Education

High School Diploma or equivalent

NICET Level II

Manufacturer factory certifications

Tools

CDL with HazMat endorsement

Basic computer skills

Tooling & inventory management

Job description

Quality Support Specialist - Engineered Systems# Quality Support Specialist - Engineered SystemsHot JobCorporate HeadQuarters - Peoria, IL 61602## OverviewSalary Range$35.00 - $38.00 HourlyPosition TypeFull TimeJob ShiftDayEducation LevelHigh School/GED## Description**Peoria, IL | Full-Time | $35–$38/hour | Monday–Friday****About Getz Fire Equipment Company**Getz Fire Equipment Company has protected people and property for generations, providing fire protection equipment, inspection, and service to businesses and communities across the region. We're a stable, employee-focused company where careful work gets noticed and long careers are the norm.**About the Role**We're hiring an experienced Quality Support Specialist to be the day-to-day lead for our Engineered Systems field service technicians and installers. You'll make sure work is done safely, to Getz quality standards, and in line with NFPA 72, 12, 17, 2001, and other applicable standards, while coaching technicians, coordinating daily assignments, and handling first-level customer issues for the Division Manager. This is a field-based, safety sensitive position with a company vehicle.**What You'll Do*** Conduct regular field quality control checks and ride-alongs, and report results to the Division Manager* Serve as the first point of contact for technician questions, job assignments, and scheduling* Resolve customer complaints at the field level and assist technicians when service falls behind* Hold vehicles, storage units, and branch offices to company cleanliness standards, and check that technicians have the tools and inventory they need* Review technician reports for accuracy and serve as backup trainer for hands-on customer training* Coordinate with other Getz departments, schedule apprentice technicians, cover after-hours service calls, and prepare deficiency quotes for customers**Schedule & Pay**This is a full-time, weekday day-shift position, Monday through Friday, working in the field with a company vehicle. Pay ranges from $35.00 to $38.00 per hour, based on qualifications.**Benefits & Perks**Getz Fire invests in the people who keep our customers safe. Here's what you can expect:* **Health Insurance** — Four BCBS medical plan options. Coverage begins the first day of the month following your date of hire.* **Dental & Vision** — Affordable dental and vision coverage for you, your spouse, and your children.* **Life & AD&D Insurance** — $25,000 in employee life insurance, company paid. Additional life, short-term disability, and long-term disability coverage are also available.* **401(k) Retirement** — The company contributes 50% of your contribution, up to 6% of your pay.* **Profit Sharing** — A discretionary company contribution to your 401(k). In 2025, $200,000 was shared among employees who met the length-of-service requirement.* **Paid Time Off** — 10 days of PTO in your first year, growing with tenure to 20 days at 20 years of service (includes Illinois Paid Leave).* **Paid Holidays** — Eight paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.**Ready to Apply?**Apply directly through Indeed with your resume. No cover letter required — we'd rather see your field experience than read about it. Questions about the role or our benefits? Reach out to Human Resources at Getz Fire Equipment Company at [e-mail] Fire Equipment Company is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.Benefits described are a summary. See the full 2026 Employee Benefits Guide for plan details, eligibility, and exclusions.## Qualifications**What You'll Bring*** High school diploma or equivalent* Several years of field experience as an Engineered Systems service technician* Working knowledge of NFPA 72, 12, 17, 2001 and applicable state and local codes* Strong communication and organizational skills, and the ability to train and mentor technicians* NICET Level II and applicable manufacturer factory certifications; CDL with HazMat endorsement preferred, not required* Computer skills and a valid driver's license* Ability to pass a background check and pre-employment and random drug screening, and to obtain ATF clearance as an employee possessor of explosive materials