Vice President, Client Operations & Delivery

BNY; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Wellbeing programs

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Volunteer time off

Job summary

BNY seeks a Vice President, Client Operations Manager in Boston to lead the client operations and reporting team, driving excellence and continuous improvement. You will develop strategies for service delivery, collaborate with cross-functional teams, and serve as the main client contact to address needs with professionalism.

The role emphasizes performance monitoring, regulatory compliance, and risk management to uphold operational integrity while delivering superior client reporting.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Typically 4-7 years of experience and 0-1 years of management experience.
• Experience in an operational area and/or client services preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction.

Responsibilities

• Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence.
• Develop and implement strategies to enhance client service delivery and reporting.
• Collaborate with cross-functional teams to streamline processes and improve operations.
• Serve as the primary point of contact for key clients and address needs professionally.
• Monitor performance metrics and implement corrective actions to boost client satisfaction.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Leadership

Analytical thinking

Communication

Client interaction

Cross-functional collaboration

Problem solving

Team management

Education

Bachelor’s degree in Business Administration, Finance, or related field

Job description

BNY seeks a Vice President, Client Operations Manager in Boston to lead the client operations and reporting team, driving excellence and continuous improvement. You will develop strategies for service delivery, collaborate with cross-functional teams, and serve as the main client contact to address needs with professionalism.

The role emphasizes performance monitoring, regulatory compliance, and risk management to uphold operational integrity while delivering superior client reporting.