VP, Client Operations & Service Delivery

BNY Mellon; Westborough (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Paid volunteer time

Flexible global resources

Job summary

BNY Mellon is seeking a Client Operations Manager in Boston, MA, responsible for leading the operational relationship for premier clients. The role requires strong skills in client relationship management and a deep understanding of client servicing and operational processes.

The ideal candidate should have a bachelor's degree, experience in financial services, and a proactive approach in delivering client commitments. The position offers competitive compensation and benefits.

Qualifications

• Experience in client operations, fund services, or transfer agency.
• Demonstrated client relationship management experience.
• Experience leading operational change initiatives.

Responsibilities

• Own the service relationship for premier clients.
• Serve as primary contact for client inquiries and issues.
• Lead operational delivery of client change initiatives.

Skills

Client relationship management

Written and verbal communication

Analytical and problem-solving skills

Issue and escalation management

Collaboration across functions

Organizational and prioritization skills

Proactive and client-focused approach

Education

Bachelor's degree or equivalent experience

Job description

BNY Mellon is seeking a Client Operations Manager in Boston, MA, responsible for leading the operational relationship for premier clients. The role requires strong skills in client relationship management and a deep understanding of client servicing and operational processes.

The ideal candidate should have a bachelor's degree, experience in financial services, and a proactive approach in delivering client commitments. The position offers competitive compensation and benefits.