Vice President, Client Operations Manager

BNY; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Wellbeing programs

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Volunteer time off

Job summary

BNY seeks a Vice President, Client Operations Manager in Boston to lead the client operations and reporting team, driving excellence and continuous improvement. You will develop strategies for service delivery, collaborate with cross-functional teams, and serve as the main client contact to address needs with professionalism.

The role emphasizes performance monitoring, regulatory compliance, and risk management to uphold operational integrity while delivering superior client reporting.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Typically 4-7 years of experience and 0-1 years of management experience.
• Experience in an operational area and/or client services preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction.

Responsibilities

• Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence.
• Develop and implement strategies to enhance client service delivery and reporting.
• Collaborate with cross-functional teams to streamline processes and improve operations.
• Serve as the primary point of contact for key clients and address needs professionally.
• Monitor performance metrics and implement corrective actions to boost client satisfaction.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Leadership

Analytical thinking

Communication

Client interaction

Cross-functional collaboration

Problem solving

Team management

Education

Bachelor’s degree in Business Administration, Finance, or related field

Job description

Vice President, Client Operations Manager

Location: Boston, MA.

Responsibilities

• Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Develop and implement strategies to enhance client service delivery by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Typically 4-7 years of experience and 0-1 years of management experience.
• Experience in an operational area and/or client services is preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Base salary is competitive and will be disclosed during the hiring process. Eligible employees may enroll in a 401(k) plan and participate in company-sponsored medical, dental, vision, and basic life insurance plans. Additional benefits include paid time off, such as vacation and sick time.

The role is at-will; the company reserves the right to modify base salary and other compensation.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.