Vibe-Driven Shift Lead - Guest Experience & Team Growth

Joe & The Juice; Washington (District of Columbia); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Free coffee

Employee Discount

Job summary

Joe & The Juice in Washington, DC is seeking a Shift Supervisor to lead a fast-paced team and keep the store energized and running smoothly. You will oversee daily operations, uphold our standards, and coach team members to deliver excellent guest experiences.

In this role you’ll help drive guest satisfaction, support sales goals, and maintain a welcoming, energetic environment. This is a chance to grow within a global brand that values people, service, and personal development.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Leadership

Communication

Organizational skills

Staying cool under pressure

People development

Job description

Joe & The Juice in Washington, DC is seeking a Shift Supervisor to lead a fast-paced team and keep the store energized and running smoothly. You will oversee daily operations, uphold our standards, and coach team members to deliver excellent guest experiences.

In this role you’ll help drive guest satisfaction, support sales goals, and maintain a welcoming, energetic environment. This is a chance to grow within a global brand that values people, service, and personal development.