VFD Support Technician II (Hybrid/Remote)

ABB Inc.; Utah; Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health, Life & Disability benefits

401k plan

Job summary

ABB Drive Products in the United States is seeking a VFD Support Specialist to provide technical assistance on Low Voltage VFDs, wiring, programming, and system integration. The role reports to the Technical Support Team Lead and supports customers, field techs, and internal teams.

The position offers a hybrid work model with in-office collaboration in New Berlin, WI and remote work options across the United States.

Qualifications

• Knowledge of how Variable Frequency Drives work, required.
• Ability to troubleshoot electrical principles in drives.
• Strong communication in English, both verbal and written.

Responsibilities

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs).
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Stay current with VFD technologies, software updates, and industry trends

Skills

VFD knowledge

English communication

Education

Bachelor's degree + 4 years Electrical/Technical experience

Associate's degree + 6 years Electrical/Technical experience

High School Diploma/GED + 8 years Electrical/Technical experience

Job description

ABB Drive Products in the United States is seeking a VFD Support Specialist to provide technical assistance on Low Voltage VFDs, wiring, programming, and system integration. The role reports to the Technical Support Team Lead and supports customers, field techs, and internal teams.

The position offers a hybrid work model with in-office collaboration in New Berlin, WI and remote work options across the United States.