VFD Support Specialist II

USABB ABB Inc.; Wisconsin; Hybrid; USD 65,000 - 85,000; Full time

Job summary

USABB ABB Inc. is seeking a VFD Support Specialist to provide technical help for ABB customers, covering low voltage drives, wiring, and connectivity. You'll work with sales, product, and engineering teams to resolve issues, including warranty evaluations and drive programming.

The role is hybrid in New Berlin, WI, with remote options across the United States. The ideal candidate has strong electrical fundamentals, hands-on drive experience, and works well in cross-functional teams to deliver

Qualifications

• Bachelor’s degree or equivalent with 4+ years electrical/technical experience.
• Deep knowledge of Variable Frequency Drives is required.
• Strong understanding of electricity principles and troubleshooting.

Responsibilities

• Provide technical support via phone and email for VFD-related issues and warranty evaluations.
• Assist customers with drive programming, parameter configuration, and control-system integration.
• Collaborate with engineering, field service, sales and product teams to resolve complex issues.
• Coordinate warranty replacements and labor authorization with the warranty team.
• Maintain detailed documentation of support cases and solutions using Salesforce Case Management.
• Stay current with VFD technologies, software updates and industry trends.

Skills

VFD applications knowledge

Electrical troubleshooting

Team collaboration

Education

Bachelor’s degree in Electrical/Technical field

Associate’s degree in Electrical/Technical field

High School Diploma/GED + 8 years relevant experience

Tools

Salesforce

Control systems software

Job description

At ABB , we help industries run leaner and cleaner–and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Technical Support Team Lead

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As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.

The work model for the role is: Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote

Your role and responsibilities:

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn’t limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.

• Assist customers with drive programming, parameter configuration, communication, and integration with control systems

• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues

• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs

• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools

• Stay current with VFD technologies, software updates, and industry trends

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Bachelor’s degree and 4 years of relevant Electrical, Technical experience OR associate’s degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.

• Knowledge of how Variable Frequency Drives work, REQUIRED.

• Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.