Veterinary Urgent Care Receptionist - Flexible Schedule

Mission Pet Health; Dedham (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Mission Pet Health in Dedham is seeking a Receptionist to be the Director of First Impressions in our Veterinary Urgent Care Center. This fast-paced role focuses on friendly client greeting, multi-line phone management, and accurate record keeping.

You will coordinate care, handle appointments and payments, and educate clients on preventive care. We cultivate empathy, teamwork, and high standards, with opportunities for growth within a national network while staying locally focused in Dedham.

Qualifications

• Passion for delivering excellent customer service
• Strong communication skills under pressure
• Highly organized with ability to multitask in a fast-paced setting
• Collaborative mindset and ability to work independently when needed
• Experience with veterinary software is preferred; some weekends/holidays required

Responsibilities

• Be the Director of First Impressions: manage multi-line phone system, greet clients warmly, reflect compassionate care
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments and transactions
• Advocate for Pet Health: educate clients on preventive care and hospital services
• Embody Compassion and Empathy: provide a calming presence and treat each pet with care

Skills

Customer service

Communication

Organizational skills

Team collaboration

Stress management

Tools

Veterinary software

Job description

Mission Pet Health in Dedham is seeking a Receptionist to be the Director of First Impressions in our Veterinary Urgent Care Center. This fast-paced role focuses on friendly client greeting, multi-line phone management, and accurate record keeping.

You will coordinate care, handle appointments and payments, and educate clients on preventive care. We cultivate empathy, teamwork, and high standards, with opportunities for growth within a national network while staying locally focused in Dedham.