Veterinary Urgent Care Receptionist

Mission Pet Health; Dedham (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Mission Pet Health in Dedham is seeking a Receptionist to be the Director of First Impressions in our Veterinary Urgent Care Center. This fast-paced role focuses on friendly client greeting, multi-line phone management, and accurate record keeping.

You will coordinate care, handle appointments and payments, and educate clients on preventive care. We cultivate empathy, teamwork, and high standards, with opportunities for growth within a national network while staying locally focused in Dedham.

Qualifications

• Passion for delivering excellent customer service
• Strong communication skills under pressure
• Highly organized with ability to multitask in a fast-paced setting
• Collaborative mindset and ability to work independently when needed
• Experience with veterinary software is preferred; some weekends/holidays required

Responsibilities

• Be the Director of First Impressions: manage multi-line phone system, greet clients warmly, reflect compassionate care
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments and transactions
• Advocate for Pet Health: educate clients on preventive care and hospital services
• Embody Compassion and Empathy: provide a calming presence and treat each pet with care

Skills

Customer service

Communication

Organizational skills

Team collaboration

Stress management

Tools

Veterinary software

Job description

Welcome to Veterinary Urgent Care Center - Dedham. Our mission is centered on providing critical, timely care for small animals when they need it most. The Dedham community recognizes our commitment, evidenced by our excellent Google rating of 4.9 stars, reflecting deep trust in our dedicated teammates. This urgent care setting offers a fast-paced environment where you can truly leverage your skills and immediately impact patient lives. If you are ready to join a highly respected team in a mission-driven specialty, this is where you can do your best work. While operating locally in Dedham, our hospital is part of a supportive national network committed to fostering professional growth for all teammates. We prioritize a culture of continuous learning and provide resources designed to help you succeed. For veterinarians, this means access to internal specialty consultations to support complex urgent cases. For all teammates, we have robust programs in place to help you achieve your career goals, whether that means expanding your clinical knowledge in urgent medicine, becoming a credentialed technician, or advancing into a leadership role. The focus at our Dedham center is strictly on providing high-quality, non-emergency critical care for small animals. This specialization ensures that the equipment and protocols are optimized for immediate diagnostics and efficient treatment plans, avoiding the typical distractions of general practice services. You will be working in a focused, high-impact environment where rapid decision-making is key. Our network ensures we maintain high medical standards, providing the necessary tools and technological support so you can deliver precise, timely care to every patient entrusted to us. Dedham, Massachusetts, offers a fantastic combination of suburban charm and metropolitan access. Located just southwest of Boston, you benefit from the close proximity to world-class culture, historical sites, and specialized medical communities without the daily congestion of the city. Dedham itself is a highly desirable community known for its local shopping amenities, excellent parks, and quiet neighborhoods, making it an ideal place to establish roots or enjoy a balanced commute. Joining our team here means becoming part of a close-knit community while maintaining access to all the opportunities New England has to offer.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.