Pet Health Receptionist & Care Coordinator

Livewell Animal Hospital of Brookline; Brookline (MA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Life Insurance

Discounted pet care

Job summary

Mission Pet Health is seeking a Receptionist to be the Director of First Impressions, greeting clients and guiding them through the visit with warmth. You’ll help coordinate care by scheduling, updating medical records, and handling payments, ensuring smooth daily operations.

The role emphasizes compassionate communication, teamwork, and a patient-centric approach to every pet and client. Experience with veterinary software is preferred, with a schedule that includes some weekends and holidays

Qualifications

• A passion for providing excellent customer service.
• Exceptional communication skills in diverse situations.
• Strong organizational skills to prioritize and multitask in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently when needed.
• Experience with veterinary software is preferred; a flexible schedule including weekends/holidays is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect our compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle transactions for smooth operations.
• Advocate for Pet Health: educate clients on preventative care and hospital services for best pet care.
• Embody Compassion and Empathy: be a calming, respectful presence for clients and their pets.

Skills

Customer service

Communication

Organization

Teamwork

Tools

Vet software

Job description

Mission Pet Health is seeking a Receptionist to be the Director of First Impressions, greeting clients and guiding them through the visit with warmth. You’ll help coordinate care by scheduling, updating medical records, and handling payments, ensuring smooth daily operations.

The role emphasizes compassionate communication, teamwork, and a patient-centric approach to every pet and client. Experience with veterinary software is preferred, with a schedule that includes some weekends and holidays