Veterinary Specialty Client Services Specialist

Brief Media, Inc.; Charlottesville (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid parental leave

401K with company match

Employee discounts

Job summary

Virginia Veterinary Specialty & Emergency in Charlottesville, VA seeks a Client Service Representative (CSR) to join our front desk team. This full-time role supports our patients and families across Internal Medicine, Surgery, and other specialty services.

You will greet clients, schedule, collect payments, and maintain records with empathy and professionalism. Join a collaborative, client-focused environment with opportunities to work alongside specialists, technicians, and assistants.

Qualifications

• Minimum 1 year in veterinary medicine, or 2 years in human medicine preferred.
• Excellent communication and problem-solving skills.
• Ability to stay calm and compassionate in emotional or high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Greet clients with warmth and empathy in stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins/outs.
• Collect payments and explain financial transactions clearly and professionally.
• Maintain accurate medical records and ensure hospital cleanliness.
• Collaborate closely with veterinary staff to support patient care.

Job description

Virginia Veterinary Specialty & Emergency in Charlottesville, VA seeks a Client Service Representative (CSR) to join our front desk team. This full-time role supports our patients and families across Internal Medicine, Surgery, and other specialty services.

You will greet clients, schedule, collect payments, and maintain records with empathy and professionalism. Join a collaborative, client-focused environment with opportunities to work alongside specialists, technicians, and assistants.