Specialty Client Services Representative (CSR)

Brief Media, Inc.; Charlottesville (VA); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid parental leave

401K with company match

Employee discounts

Résumé du poste

Virginia Veterinary Specialty & Emergency in Charlottesville, VA seeks a Client Service Representative (CSR) to join our front desk team. This full-time role supports our patients and families across Internal Medicine, Surgery, and other specialty services.

You will greet clients, schedule, collect payments, and maintain records with empathy and professionalism. Join a collaborative, client-focused environment with opportunities to work alongside specialists, technicians, and assistants.

Qualifications

• Minimum 1 year in veterinary medicine, or 2 years in human medicine preferred.
• Excellent communication and problem-solving skills.
• Ability to stay calm and compassionate in emotional or high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends and holidays.

Responsabilités

• Greet clients with warmth and empathy in stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins/outs.
• Collect payments and explain financial transactions clearly and professionally.
• Maintain accurate medical records and ensure hospital cleanliness.
• Collaborate closely with veterinary staff to support patient care.

Description du poste

Specialty Client Services Representative (CSR)

Department: Receptionists

Employment Type: Full Time

Location: Charlottesville, Virginia

Compensation: $18.00 - $20.00 / hour

Description

Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care?

Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.

• Full-time schedule: 5 shifts per week, 8 hours each
• Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services)
• Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Preferred Qualifications

• At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred
• Excellent communication and problem-solving skills
• Ability to remain calm and compassionate in emotional or high-pressure situations
• Strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a mission-driven team that saves lives every day
• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Competitive pay
• Paid time off and paid parental leave
• Health, dental, vision insurance
• Employee discounts
• 401K with company match