Veterinary Shift Lead & Patient Care Champion

Banfield Pet Hospital; Florida; Presencial; USD 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Retirement Plans

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Continuing Education Allowance

Backup Child/Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for 

Pets

Exclusive Discounts

Resumo da oferta

Banfield Pet Hospital is seeking a Shift Lead to provide leadership on-site while performing paraprofessional veterinary support across all shifts. The role balances leadership duties with clinical assistance to maximize productivity and client satisfaction.

You will collaborate with Practice Manager and COS to maintain communication with clients, field leadership, central support, and PetSmart across daily operations.

Qualificações

Responsabilidades

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following: Actively recruit new clients by promoting hospital services. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity, and communicate with the other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Conduct administrative functions as necessary.

Descrição da oferta de emprego

Banfield Pet Hospital is seeking a Shift Lead to provide leadership on-site while performing paraprofessional veterinary support across all shifts. The role balances leadership duties with clinical assistance to maximize productivity and client satisfaction.

You will collaborate with Practice Manager and COS to maintain communication with clients, field leadership, central support, and PetSmart across daily operations.