Veterinary Referral Coordinator — Client Care & Growth

XPrep Learning Solutions LLC; New York, Northern (NY, KY); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401(k)

PTO

Paid parental leave

Annual CE allowance

Free training

Access to 2,000+ medical journals

Licensure support

VTNE support

VTS support

Company-paid disability coverage

Mental health support

Free therapy sessions

Pet insurance

Associate discounts

Scrub allowance

Referral bonuses

Job summary

BluePearl Pet Hospital in Brooklyn, NY is seeking a Referral Coordinator to manage all referrals for the assigned service(s) from origin to case closure. You will coordinate appointments, communicate with clients and DVMs, and handle post-procedure follow-ups.

The role features a Mon-Fri, 10am-6pm schedule with shift differentials and a starting pay range of $26.50–$35.00 per hour, dependent on experience.

Responsibilities

• Schedule new appointments for the assigned specialty ensuring DVMs have a record of new appointments.
• Resolve any case-related concerns prior to appointment.
• Maintain assigned specialty service emails and follow departmental email triage procedures.
• Gather pertinent information to ensure the client understands financial obligations.
• Act as primary point of contact for clients and potential clients in their assigned specialty service(s).
• Perform post-procedural and post-surgical phone call follow up with clients.
• Receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s)
• Work with primary DVMs regarding requests and routine questions.
• Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
• Ensure necessary communication regarding treatment is provided timely and documented appropriately.
• Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.

Job description

BluePearl Pet Hospital in Brooklyn, NY is seeking a Referral Coordinator to manage all referrals for the assigned service(s) from origin to case closure. You will coordinate appointments, communicate with clients and DVMs, and handle post-procedure follow-ups.

The role features a Mon-Fri, 10am-6pm schedule with shift differentials and a starting pay range of $26.50–$35.00 per hour, dependent on experience.