Veterinary Referral Coordinator

XPrep Learning Solutions LLC; New York, Northern (NY, KY); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401(k)

PTO

Paid parental leave

Annual CE allowance

Free training

Access to 2,000+ medical journals

Licensure support

VTNE support

VTS support

Company-paid disability coverage

Mental health support

Free therapy sessions

Pet insurance

Associate discounts

Scrub allowance

Referral bonuses

Job summary

BluePearl Pet Hospital in Brooklyn, NY is seeking a Referral Coordinator to manage all referrals for the assigned service(s) from origin to case closure. You will coordinate appointments, communicate with clients and DVMs, and handle post-procedure follow-ups.

The role features a Mon-Fri, 10am-6pm schedule with shift differentials and a starting pay range of $26.50–$35.00 per hour, dependent on experience.

Responsibilities

• Schedule new appointments for the assigned specialty ensuring DVMs have a record of new appointments.
• Resolve any case-related concerns prior to appointment.
• Maintain assigned specialty service emails and follow departmental email triage procedures.
• Gather pertinent information to ensure the client understands financial obligations.
• Act as primary point of contact for clients and potential clients in their assigned specialty service(s).
• Perform post-procedural and post-surgical phone call follow up with clients.
• Receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s)
• Work with primary DVMs regarding requests and routine questions.
• Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
• Ensure necessary communication regarding treatment is provided timely and documented appropriately.
• Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.

Job description

BluePearl Pet Hospital in Brooklyn, NY is hiring for a professional and organized Referral Coordinator to join our team.

A Referral Coordinator ensures the effective, client-focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

Schedule: Mon-Fri, 10am-6pm

Pay: $26.50 - $35.00 / hour

This pay band is a starting point and is dependent on experience.

Shift Differentials:

• Mon - Fri: 6pm to 8am = $4.50 Shift Differential


• Sat & Sun: 8am to 6pm = $4.50 Shift Differential


• Sat & Sun: 6pm to 8am = $8.00 Shift Differential

Referral Coordinator Job Duties:

• Schedule new appointments for the assigned specialty ensuring DVM(s) have a record of new appointments.


• Resolve any case-related concerns prior to appointment.


• Maintain assigned specialty service(s) email and follows departmental email triage procedures.


• Gather pertinent information to ensure the client understands financial obligations.


• Act as primary point of contact for clients and potential clients in their assigned specialty service(s).


• Perform post-procedural and post-surgical phone call follow up with clients.


• Receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s)


• Work with primary DVMs regarding requests and routine questions.


• Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.


• Ensure necessary communication regarding treatment is provided timely and documented appropriately.


• Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.

Why BluePearl?

We offer advanced medicine, ongoing professional development, and pathways for growth. Work alongside passionate specialists and emergency teams, access leading-edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day.

We also offer:

• Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more.


• Annual CE allowance, free training, and access to 2,000+ medical journals.


• Licensure, VTNE, and VTS support.


• Company-paid disability coverage.


• Mental health support, including 12 free therapy sessions annually.


• Pet insurance, associate discounts, scrub allowance, and referral bonuses.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.