Veterinary Referral Coordinator — Client Care & Scheduling

BluePearl Pet Hospital; Frederick (MD); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Pet insurance

Discounts on pet treatments

Career growth opportunities

Continuing education allowance

Healthcare options

Paid time off and holidays

Job summary

Skylos Sports Medicine, a BluePearl Pet Partner, is seeking a professional Referral Coordinator to join our team in the United States. The role focuses on managing referrals from origin to close, while prioritizing excellent client service and seamless communication with veterinarians.

You will schedule appointments, handle inquiries, and ensure clear explanations of financial obligations to clients. This position offers competitive pay and opportunities for growth within the BluePearl network.

Responsibilities

• Schedule new appointments for the assigned specialty ensuring DVMs have record of new appointments.
• Resolve case-related concerns prior to appointment.
• Maintain assigned specialty service emails and follow department email triage procedures.
• Gather pertinent information to ensure client understands financial obligations.
• Act as primary point of contact for clients in the assigned specialty service(s).
• Perform post-procedural and post-surgical phone follow-up with clients.
• Receive, process and fill prescription requests with DVM approval for the assigned services.
• Work with primary DVMs regarding requests and routine questions.
• Provide DVMs with bloodwork/test results to keep them informed about referred clients.
• Ensure timely and documented communication regarding treatment.
• Provide support to clinical staff to facilitate administrative components of referrals.

Job description

Skylos Sports Medicine, a BluePearl Pet Partner, is seeking a professional Referral Coordinator to join our team in the United States. The role focuses on managing referrals from origin to close, while prioritizing excellent client service and seamless communication with veterinarians.

You will schedule appointments, handle inquiries, and ensure clear explanations of financial obligations to clients. This position offers competitive pay and opportunities for growth within the BluePearl network.