Veterinary Referral Coordinator: Client Scheduler & Liaison

AAVMP; Clearwater, Northern (FL, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Pet insurance

Career growth

Continuing education

Flexible schedules

401k

Job summary

BluePearl Pet Hospital is seeking a professional, customer-service oriented Referral Coordinator to join our team. You will manage referrals from initial appointment through case closure, acting as the primary contact for referred clients and coordinating with DVMs.

The role emphasizes scheduling, triaging client questions, and explaining financial obligations, with a focus on delivering compassionate, efficient care for pets and their families.

Qualifications

• Experience in coordinating referrals or scheduling in a medical or veterinary setting is preferred.
• Strong communication and organizational skills are essential.
• Ability to manage multiple cases and triage client needs effectively.

Responsibilities

• Schedule new appointments for the assigned specialty, ensuring records are updated.
• Resolve case-related concerns prior to appointments.
• Maintain specialty service email and follow triage procedures.
• Explain financial obligations to clients clearly and accurately.
• Serve as primary contact for referred clients and coordinate with DVMs.

Skills

Customer service

Scheduling

Communication

Referral management

Email triage

Job description

BluePearl Pet Hospital is seeking a professional, customer-service oriented Referral Coordinator to join our team. You will manage referrals from initial appointment through case closure, acting as the primary contact for referred clients and coordinating with DVMs.

The role emphasizes scheduling, triaging client questions, and explaining financial obligations, with a focus on delivering compassionate, efficient care for pets and their families.