Veterinary Receptionist & Patient Care Coordinator

Mission Pet Health; Castle Rock (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc access

Discounted veterinary care

Job summary

Mission Pet Health is seeking a friendly receptionist to join our team in providing exceptional client service and coordinating care for our patients. You will manage a multi-line phone system, greet clients with warmth, and support the front desk operations to ensure smooth daily activities.

You will also handle medical records, scheduling, and payments while educating clients on preventative care and available hospital services.

Qualifications

• Excellent customer service and friendly demeanor.
• Strong communication skills under pressure.
• Well-organized with multitasking in a fast-paced setting.
• Flexible schedule, including some weekends and holidays.
• Experience with veterinary software is preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect our compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, treating each pet like your own.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software

Tools

Veterinary software

Job description

Mission Pet Health is seeking a friendly receptionist to join our team in providing exceptional client service and coordinating care for our patients. You will manage a multi-line phone system, greet clients with warmth, and support the front desk operations to ensure smooth daily activities.

You will also handle medical records, scheduling, and payments while educating clients on preventative care and available hospital services.