Veterinary Receptionist - Part-Time

National Veterinary Associates; Mechanicsville (VA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee Assistance Program

Discounts

Job summary

National Veterinary Associates seeks a friendly Customer Service Representative for our front desk to deliver exemplary client care. You will coordinate communication between doctors, assistants, and clients and support smooth patient flow.

The role emphasizes top-tier customer service, clear communication, and teamwork in a busy veterinary setting. Training provided; we value compassionate, patient-focused staff and reliability.

Qualifications

• High School Diploma or GED.
• At least 1 year of customer service job-related experience.
• Basic math and writing skills.

Responsibilities

• Provide top-notch customer service.
• Attend to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients.
• Schedule appointments and procedures.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Managing record requests between other hospitals and specialty practices.
• Process payment transactions.
• Maintain proper documentation in the electronic medical record.
• Relay information to/from clients to doctors and/or management.
• Computer skills: Windows-based systems, word processing, email, and practice management software.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School Diploma or GED

Job description

We are a small, busy companion animal practice looking for an excellent customer service representative at our front desk! We are looking for someone with a positive outlook who can provide above-and-beyond care to our patients and clients. If you think this describes you, then review the information below and send us your resume.

The Customer Service Representative’s primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.

Essential duties and responsibilities:

• Provide top-notch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients.
• Schedule appointments and schedule procedures.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Managing record requests between other hospitals and specialty practices.
• Process payment transactions.
• Maintain proper documentation in the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, and exam rooms.

Qualifications:

• High School Diploma or G.E.D.
• At least 1 year of customer service job-related experience.
• Basic math and writing skills.
• Employee Assistance Program
• Discounts

Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.