CUSTOMER SERVICE REPRESENTATIVE

NVA General Practice; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

STD

LTD

Pet discounts

Paid time off

Job summary

NVA General Practice is seeking an experienced Full-Time Customer Service Representative (Veterinary Receptionist) to join our friendly veterinary clinic team. You are the first and last face our clients see, delivering a warm welcome to pets and their owners while maintaining efficient front-desk operations.

This role involves handling multi-line phone systems, appointment scheduling, medical record management, basic billing, and ensuring a clean, organized waiting area in a fast-paced

Qualifications

• Experience: Minimum of 1 year of customer service (CSR) experience required.
• High school diploma or equivalent.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.

Responsibilities

• Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
• Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.
• Medical Records: Create, update, and maintain accurate electronic and physical patient records.
• Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
• Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.

Skills

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

Scheduling system

Job description

We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.

Position Summary

You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.

Job Details

• Employment Type: Full-time


• Benefits: Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package)


• Opportunities to grow/advance into other roles within the clinic.

Key Responsibilities

• Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.


• Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.


• Medical Records: Create, update, and maintain accurate electronic and physical patient records.


• Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.


• Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.

Qualifications

• Experience: Minimum of 1 year of customer service (CSR) experience required.


• High school diploma or equivalent.


• Comfort working in a busy environment with animals present.


• Strong attention to detail and basic computer skills.