Veterinary Receptionist (Part-Time)

VCA Animal Hospitals, Inc; Greenfield (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Pet discounts

401(k) plan

Health programs

Job summary

VCA Milwaukee Emergency Center for Animals is seeking a Client Service Representative for a part-time role in a fast-paced emergency setting. The incumbent will be the face of the hospital, greeting clients and pets, handling inquiries, and processing payments with accuracy and courtesy.

The position emphasizes reliability, strong communication, and the ability to learn and grow within a busy emergency practice.

Qualifications

• Excellent written and verbal communication skills.
• Superior customer service abilities.
• Proficient with computers and a multi-line phone system.
• Reliable and dependable attendance.
• Ability to handle money accurately.
• Sound decision making and multitasking.
• Ability to remain calm under pressure.

Responsibilities

• Greet clients and their pets as they enter the hospital.
• Answer incoming phone calls and direct communications appropriately.
• Maintain client and patient records.
• Handle client concerns per established guidelines.
• Complete payment transactions for veterinary services.

Skills

Communication skills

Customer service

Computer skills

Attendance reliability

Cash handling

Decision making

Multitasking

Stress management

Tools

Multi-line phone system

Job description

VCA Milwaukee Emergency Center for Animals

is seeking an enthusiastic Client Service Representative to join our one-of-a-kind emergency practice.

Come put your passion for serving people and helping animals to work! We are looking for a compassionate, reliable individual that enjoys a fast paced environment, and values the ability to learn and grow within their role.

VCA Milwaukee Emergency Center for Animals (MECA) is a 24-hour emergency and critical care hospital that has been serving the Milwaukee community for over 10 years. The individual filling this position will serve as the face of the hospital, and is the first point of contact for all pet owners, patients and referring veterinarians.

The main functions of this position are to greet clients and their pets as they enter the hospital, answer incoming phone calls, direct all hospital communications appropriately, maintain client and patient records, handle client concerns according to established guidelines, and complete payment transactions for veterinary services.

Schedule:

This is a part-time opportunity; possibility for full-time can be discussed upon interview:

• 20 to 30 hours per week

• Morning shift, 6:00am-4:00pm

• Must work a minimum of two weekends per month

• Rotating holiday schedule

Why we want you!

The qualities we are looking for include:

• Excellent written and verbal communication

• Superior customer service abilities

• Proficient in use of computers and multi-line phone system

• Reliable and dependable attendance

• Ability to handle money accurately and honestly

• Sound decision making and multi-tasking skills

• Ability to remain calm under pressure or in stressful circumstances

Why work for VCA?

At VCA, we strive to be a place where a talented mix of people want to come, stay, and do their best work. Benefits for part-time Associates include:

• Competitive wages

• Generous pet care and product discounts

• 401(k) plan with company match

• Innovative health and wellbeing programs

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com