Emergency Vet Front Desk Specialist

MARS Veterinary; Milwaukee (WI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Pet care discounts

401(k) with company match

Health and wellbeing programs

Competitive wages

Job summary

VCA Milwaukee Emergency Center for Animals is seeking a compassionate Client Service Representative to join our fast-paced emergency practice. You will greet clients and their pets, answer calls, maintain records, and process payments while providing excellent service.

The position is part-time (20–30 hours weekly) with potential for full-time discussions during interviews. Shifts are mornings, weekends are required, and a rotating holiday schedule applies.

Qualifications

• Excellent written and verbal communication.
• Superior customer service abilities.
• Proficient in use of computers and multi-line phone system.
• Reliable and dependable attendance.
• Ability to handle money accurately and honestly.
• Sound decision making and multi-tasking skills.
• Ability to remain calm under pressure or in stressful circumstances.

Responsibilities

• Greet clients and their pets as they enter the hospital.
• Answer incoming phone calls and direct communications appropriately.
• Maintain client and patient records.
• Handle client concerns according to established guidelines.
• Complete payment transactions for veterinary services.

Skills

Written communication

Verbal communication

Customer service

Computer skills

Phone system

Attendance reliability

Money handling

Decision making

Multi-tasking

Calm under pressure

Job description

VCA Milwaukee Emergency Center for Animals is seeking a compassionate Client Service Representative to join our fast-paced emergency practice. You will greet clients and their pets, answer calls, maintain records, and process payments while providing excellent service.

The position is part-time (20–30 hours weekly) with potential for full-time discussions during interviews. Shifts are mornings, weekends are required, and a rotating holiday schedule applies.