Veterinary Receptionist (Part-Time)

MARS Veterinary; Milwaukee (WI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Pet care discounts

401(k) with company match

Health and wellbeing programs

Competitive wages

Job summary

VCA Milwaukee Emergency Center for Animals is seeking a compassionate Client Service Representative to join our fast-paced emergency practice. You will greet clients and their pets, answer calls, maintain records, and process payments while providing excellent service.

The position is part-time (20–30 hours weekly) with potential for full-time discussions during interviews. Shifts are mornings, weekends are required, and a rotating holiday schedule applies.

Qualifications

• Excellent written and verbal communication.
• Superior customer service abilities.
• Proficient in use of computers and multi-line phone system.
• Reliable and dependable attendance.
• Ability to handle money accurately and honestly.
• Sound decision making and multi-tasking skills.
• Ability to remain calm under pressure or in stressful circumstances.

Responsibilities

• Greet clients and their pets as they enter the hospital.
• Answer incoming phone calls and direct communications appropriately.
• Maintain client and patient records.
• Handle client concerns according to established guidelines.
• Complete payment transactions for veterinary services.

Skills

Written communication

Verbal communication

Customer service

Computer skills

Phone system

Attendance reliability

Money handling

Decision making

Multi-tasking

Calm under pressure

Job description

VCA Milwaukee Emergency Center for Animals is seeking an enthusiastic Client Service Representative to join our one-of-a-kind emergency practice. Come put your passion for serving people and helping animals to work! We are looking for a compassionate, reliable individual that enjoys a fast paced environment, and values the ability to learn and grow within their role.

VCA Milwaukee Emergency Center for Animals (MECA) is a 24-hour emergency and critical care hospital that has been serving the Milwaukee community for over 10 years. The individual filling this position will serve as the face of the hospital, and is the first point of contact for all pet owners, patients and referring veterinarians. The main functions of this position are to greet clients and their pets as they enter the hospital, answer incoming phone calls, direct all hospital communications appropriately, maintain client and patient records, handle client concerns according to established guidelines, and complete payment transactions for veterinary services.

Schedule

This is a part-time opportunity; possibility for full-time can be discussed upon interview: 20 to 30 hours per week Morning shift, 6:00am-4:00pm Must work a minimum of two weekends per month Rotating holiday schedule

Why we want you!

The qualities we are looking for include:

• Excellent written and verbal communication
• Superior customer service abilities
• Proficient in use of computers and multi-line phone system
• Reliable and dependable attendance
• Ability to handle money accurately and honestly
• Sound decision making and multi-tasking skills
• Ability to remain calm under pressure or in stressful circumstances

Why work for VCA?

• Competitive wages
• Generous pet care and product discounts
• 401(k) plan with company match
• Innovative health and wellbeing programs

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer.

For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.

We are a family of hometown animal hospitals determined to positively impact pets, people and our communities.

From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year.

We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.

Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.

The future of veterinary medicine is in our hands. Join us.