Veterinary Receptionist/Front Desk - Part Time

Tango Animal Hospital; Fairfax (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonus

Flexible schedule

Employee discounts

Job summary

Tango Animal Hospital in Fairfax, VA is seeking a Veterinary Receptionist who will be first contact for clients and their pets. You will provide friendly, professional customer service while managing front desk operations and supporting daily hospital workflow.

The role involves greeting clients, scheduling appointments, checking in/out, handling payments, maintaining client and patient records, and communicating with the veterinary team to ensure smooth operations.

Qualifications

• Friendly, compassionate, dependable and organized in a fast-paced environment.
• Experience at veterinary front desk is beneficial but not required.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet clients and their pets in a friendly, courteous manner.
• Schedule appointments for consultations, procedures, and follow-ups.
• Obtain knowledge of hospital policies, procedures, products and fees.
• Collect payment for services and medications.
• Answer calls and respond to emails promptly and professionally.
• Process monetary transactions and reconcile deposits.
• Educate clients about pet health and vaccination basics.
• Keep reception area clean and presentable.

Skills

Bilingual (English/Spanish)

Customer service

Front desk experience

Tools

Avimark

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Employee discounts

Job Summary

The Veterinary Receptionist is often the first point of contact for our clients and plays an essential role in creating a welcoming, professional, and positive experience for both clients and their pets. This position is responsible for providing exceptional customer service while efficiently managing the front desk and supporting the daily operations of the veterinary hospital.

The ideal candidate is friendly, compassionate, dependable, organized, and comfortable working in a fast-paced environment. The Veterinary Receptionist will assist clients in person and by phone, schedule appointments, check patients in and out, maintain accurate client and patient records, process payments, communicate with the veterinary team, and help ensure the hospital runs smoothly and efficiently.

This position requires someone who is comfortable handling multiple tasks at once, communicates clearly and professionally, demonstrates empathy toward clients and their pets, and works well as part of a team. Previous veterinary or animal-care experience is preferred but not required for the right candidate.

Responsibilities include (but not limited to):

• Welcome clients and their pets in a friendly and courteous manner
• Scheduling appointments for consultations, procedures, and follow-up care
• Obtain working knowledge of hospital policies, procedures, products and fees.
• Collect payment for services and medications
• Answering phone calls from clients and respond to emails in a prompt, professional, friendly manner.
• Accurately process monetary transactions. Reconcile nightly deposit.
• Educating clients about pet health and well-being, including nutrition and vaccine protocols
• Keeping the reception area clean and presentable

Experience with Avimark is a plus!

Bilingual (English/Spanish) is a plus!

Salary based on experience