Veterinary Receptionist

National Veterinary Associates; Nevada (IA); On-site; USD 22,000 - 25,000; Part time

Job summary

National Veterinary Associates is seeking a Veterinary Receptionist to deliver outstanding client service, greet clients, answer questions, schedule appointments and process payments in a fast-paced clinic environment.

The role requires at least 1 year of experience, strong communication, ability to lift up to 40 lbs, and willingness to work weekends and evenings; the successful candidate will multitask and remain calm with distressed pet owners.

Qualifications

• 1 year of experience as Veterinary Receptionist or similar role.
• Ability to lift and restrain animals up to 40 lbs or more.
• Excellent communication and interpersonal skills.
• Willingness to work weekends and evenings.
• Strong attention to detail and multitasking in a fast-paced environment.
• Calm and professional when dealing with distressed pet owners or emergency situations.

Responsibilities

• Greet clients and provide expeditious service.
• Answer phone calls and screen service needs.
• Schedule appointments and process payments.
• Handle mail and email communications.
• Maintain client information in business software.
• Escalate complex matters to senior staff.

Skills

Communication skills

Customer service

Multitasking

Compassion

Interpersonal skills

Calm under pressure

Job description

Key Responsibilities Veterinary Receptionist:

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.

Requirements:

• Previous experience as a Veterinary Receptionist or similar role. 1 year preferred.

Ability to lift and restrain animals (up to 40 lbs. or more)

Strong communication and interpersonal skills

Willingness to work weekends and evenings

• Multitasking in a fast-paced environment
• Strong attention to detail
• Compassion and patience when dealing with distressed pet owners
• Ability to handle upset clients or emergency situations calmly and professionally

Compensation:

Base hourly rate of $16.00-$18.00

Example benefits offered to full-time team members, if applicable