Veterinary Receptionist

5280 Veterinary Care; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

5280 Veterinary Care is seeking a skilled and compassionate veterinary receptionist to serve as the primary contact for clients and their pets. The role balances administrative precision with warmth across a range of interactions, including emotionally sensitive cases.

The ideal candidate will have at least 1 year of experience in a veterinary reception role, be proficient with Avimark, and able to manage high-volume front desk operations with professionalism and empathy.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Proficiency with veterinary practice management software (Avimark) is required.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostics is preferred.
• Ability to manage high-volume front desk operations with composure.
• Skilled in appointment scheduling, multi-line phone handling, and payment processing.
• Strong customer service skills and effective communication in sensitive situations.

Responsibilities

• Greet and check in clients and patients, verify medical records, and confirm appointments using practice software.
• Answer and manage a multi-line phone system and respond to scheduling, refills, and information inquiries.
• Process payments, post charges, and schedule follow-ups at checkout.
• Communicate medical information compassionately, including end-of-life discussions when needed.
• Maintain accurate EMR and data entry in PIMS.
• Coordinate with team to relay messages and ensure efficient patient flow.
• Maintain reception area and waiting room in orderly, welcoming condition.

Skills

Front desk operations

Customer service

Phone systems

Verbal and written communication

Active listening

Conflict resolution

Tools

Avimark

Job description

5280 Veterinary Care is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $22.00-$24.00 per hour dependent on skills and experience

Schedule: Four 10 hour shifts per week, every other Saturday, one rotating late shift per week 9:30AM-8:30PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Avimark required
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients