Veterinary Receptionist / Customer Service

National Veterinary Associates; Chandler (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401K with matching

Health Insurance

Employee Discounts

EAP

Job summary

National Veterinary Associates is seeking a Veterinary Receptionist to ensure smooth front-desk operations, greet clients, answer calls, schedule appointments, and maintain patient records with a patient-centered approach.

The role requires excellent communication, empathy for clients and animals, and the ability to stay organized in a fast-paced hospital environment with flexible shifts.

Qualifications

• Must have a high school diploma.
• Must have at least 1 year of prior experience in customer service or similar role.
• Must have excellent written and verbal communication skills.

Responsibilities

• Greet clients with a smile.
• Answer phone calls and screen for needs, respond to client inquiries.
• Schedule, confirm, and manage appointments.
• Handles text and email communications.
• Maintain a clean and welcoming front desk and lobby area.
• Documents and maintains client information.
• Process payments.
• Assist with basic administrative tasks and daily organization.
• Participate in the training of new staff members and general team communication.

Skills

Customer service

Communication skills

Telephone skills

Organizational skills

Compassionate

Team player

Professional demeanor

Education

High school diploma

Tools

Computer skills

Job description

Job Type: Support Staff

Description & Requirements

VETERINARY RECEPTIONIST

Job Summary:

Like all team members, the Receptionist plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure.The position requires patience and a pleasant disposition, with attention to detail.

Job Type: Full-time and Part-time shifts available.

Compensation: $16.00 - $17.00 per hour

Schedule: 10 hour shift, Monday-Friday. 1-2 Saturdays per month.

Must be willing to work a flexible schedule during weekdays and two Saturdays per month as needed.We are open from 8:00 am to 6:30 pm Monday – Friday.Saturday 8:00am – 2:30 pm.Closed on Sundays.

Benefits may include:

• 401K with matching
• Health Insurance (+ vision/dental)
• Employee Discounts
• Employee Assistance Program

Job Description:

• Greet clients with a smile
• Answer phone calls and screen for needs, respond to client inquiries.
• Schedule, confirm, and manage appointments
• Handles text and email communications
• Maintain a clean and welcoming front desk and lobby area
• Documents and maintains client information
• Process payments
• Assist with basic administrative tasks and daily organization

• Participate in the training of new staff members and general team communication

Qualifications:

• High school diploma is a requirement.
• Must have at least 1 year of prior experience in customer service or similar role
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.