Veterinary Receptionist: Front Desk & Client Care

BluePearl Pet Hospital; Dallas (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

BluePearl Pet Hospital in North Dallas, TX is hiring Veterinary Receptionists. The role focuses on greeting clients, scheduling and communicating clearly, and reacting calmly in emotional situations to support both clients and pets.

Responsibilities include greeting visitors, handling calls, triaging emergencies, and coordinating with team members while maintaining compassionate care and accurate appointment information.

Qualifications

• Greet clients warmly and provide friendly, professional service.
• Speak clearly and calmly with clients by phone and in person.
• Ability to assess client and pet needs quickly and calmly in emotional situations.

Responsibilities

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Job description

BluePearl Pet Hospital in North Dallas, TX is hiring Veterinary Receptionists. The role focuses on greeting clients, scheduling and communicating clearly, and reacting calmly in emotional situations to support both clients and pets.

Responsibilities include greeting visitors, handling calls, triaging emergencies, and coordinating with team members while maintaining compassionate care and accurate appointment information.