Veterinary Receptionist - Encinitas, CA

Santafeanimalclinic; Encinitas (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Tuition Support Program

Sick Time / Paid Time Off

Quarterly Team Rewards Bonus Program

Flexible Spending Account

Continuing education allowance

Flexible scheduling for work-life balance

Job summary

Santafeanimalclinic in Encinitas, California is seeking an experienced Veterinary Customer Service Representative. The role involves greeting clients, scheduling appointments, managing medical records, and supporting veterinary teams. The position offers a full-time, 4-day work week with rotating Saturdays, and generous benefits including health insurance, retirement plans, and a positive work environment focused on diversity and inclusion. Join us to contribute to a supportive team-oriented atmosphere.

Qualifications

• Previous veterinary reception or CSR experience preferred.
• Experience with Avimark PIMS is a plus.
• Strong communication and customer service skills.

Responsibilities

• Greet clients and patients in a friendly, professional manner.
• Answer phones and schedule appointments efficiently.
• Manage medical records and client communication.
• Process payments and maintain accurate records.
• Support the veterinary team to ensure smooth daily operations.

Skills

Strong communication and customer service skills

Ability to multitask and stay organized

Positive attitude and team-oriented mindset

Tools

Avimark PIMS

Job description

Santa Fe Animal Clinic is looking for an experienced Veterinary Customer Service Representative to join our team!

Position Overview

We’re a busy, team-oriented hospital focused on providing excellent care to our patients and exceptional service to our clients. We value positivity, collaboration, and a supportive work environment where our team members can grow and succeed.

As a CSR, you’ll be the first point of contact for our clients—setting the tone for their experience. This role requires strong communication skills, organization, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Greet clients and patients in a friendly, professional manner
• Answer phones and schedule appointments efficiently
• Manage medical records and client communication
• Process payments and maintain accurate records
• Support the veterinary team to ensure smooth daily operations

Qualifications

• Previous veterinary reception or CSR experience preferred
• Experience with Avimark PIMS is a plus (not required)
• Strong communication and customer service skills
• Ability to multitask and stay organized in a busy setting
• Positive attitude and team-oriented mindset

Schedule & Benefits

• Schedule: Full-time, 4-day work week, rotating Saturdays required, no nights, on‑call shifts, or holidays
• Flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full‑time only)
• 529 Savings Plan
• Tuition Support Program (full‑time only)
• Health Insurance, including medical, dental, and vision (full‑time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long‑term disability, legal plan, and employee, spouse, and child‑dependent life insurance (full‑time only)
• Up to three weeks of full pay for the birth or adoption of a child (full‑time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full‑time only)
• Employee Assistance Program
• Employee discount program
• Opportunities for growth and development
• Flexible scheduling to support work‑life balance
• Occasional team lunches, coffee runs, and a stocked breakroom

Apply Today!

If you’re an experienced veterinary receptionist looking for a positive, well‑supported workplace, we’d love to hear from you.

Diversity, equity, inclusion, and belonging are core values at Santa Fe Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work‑life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays